That wasn’t good enough, and now Intuit is saying it’s sorry and wants customers to come back into the fold. One big bone of contention was that the new version of TurboTax Deluxe no longer included four forms that are an essential part of some customers’ tax returns, forcing them to upgrade to the Premier software to gain access to those forms.Īt first, Intuit tried to make good by offering a $25 rebate to those forced to upgrade, but first they had to finish and e-file their taxes and then apply for the rebate, and it only worked if they filed by April 15. Intuit changed which services come with each tier of desktop software - Basic, Deluxe, Premier, and Home and Business - shifting some forms to more expensive versions. After TurboTax customers heartily voiced their disapproval over Intuit tweaking its software and charging more for features that used to be included in certain versions of the software, Intuit has reversed course, saying it’ll undo the hell it wrought.
Or rather, create a fuss big enough to let a company know people aren’t okay with changes made to a popular product, and force that company to back down and do the right thing.
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